Customer - Frequently Asked Questions (FAQ)


1. Why it is better to rent a bike online? 

We guarantee the best available prices. It means that you will not find a better price even at the office of the rental company. Moreover, you can secure yourself by booking in advance, because all bikes may be already booked when you come to the office on arrival.


2. What is the price of BikesBooking services?

You don’t pay any commission for our services, our services are free for customers. And no credit card fees. We have special agreements with all rental companies and they pay to us. For you as a customer price is always the same as you would rent on arrival, but our website is more user-friendly and we offer special deals sometimes.


3. How can I be sure that the rental company will accept my BikesBooking voucher?

By making a reservation through BikesBooking, you enter into a direct (legally binding) contractual relationship with the bike provider (rental company) at which you book. Rental company knows about your booking and will provide you with exactly the same bike which you have booked. If the rental company doesn’t have bike you have booked, they will provide you with a better bike without extra charges.


4. Payment

You don’t need to pay the full price at the moment of booking. We charge only a small part of the total price on behalf of the rental company just to secure your booking. It means that you pay part of the total price now and the rest when you will come to receive your bike.


5. Can I cancel my booking?

Of course, plans change sometimes, you always can cancel or modify your reservation in your account. Cancellation is free of charge at any time earlier than 48 hours before start of rental period. After 48 hours charges will apply. Please note that part which you paid online to secure your booking is not refundable.


6. Do I need a driving license to rent a bike?

It depends on a country and type of the vehicle. No driving license is needed for bicycles. Usually you will need B (car) category drivers license to rent a quad bike or a scooter of 50cc. A1 or A (moto) category to drive a scooter or motorcycle with an engine more powerful than 100cc. In Spain or Italy you can rent a 125cc scooter with B (car) driving license if you hold it for 3 years. Please always read the rules of the rental company on the booking page. In most locations, the minimum hiring age is 18 or 21 years.


7. E-voucher

We send you a voucher on your email after payment of a deposit, please print it in advance or save on your smartphone. The BikesBooking voucher / eVoucher must be presented to the bike hire company when picking up your vehicle. We cannot be held responsible for rentals rejected if a voucher is not presented.


8. What is a CDW?

CDW (Collision Damage Waiver) – amount of money which renter should pay to the rental company if bike was stolen or damaged. CDW reduces the renter's liability from the total cost of the damage to an excess amount. CDW covers liability for damage to the bike or its parts.


9. Deposit for a vehicle

Most bike hire (rental) companies require a security deposit for the bike (your driving license, cash, passport, etc.) at the start of the rental to cover the liability excess, any charges incurred during the rental and, in some cases, fuel. If provided bike and extras are returned in accordance with the rules of rental and the fuel policy, this deposit will be refunded after dropping the bike off.


10. What if bike was stolen or damaged?

We can recommend to contact your provider as soon as possible. If you didn't purchase full insurance any damages caused by the renter to the rented vehicle may be charged by the rental company corresponding to repair costs. Many companies offer additional or even full insurance as an extra service, BikesBooking always recommends to purchase full insurance. If rented vehicle was stolen, the Client must present keys, documents and the police theft complaint to not be charged. Always check your agreement with the rental company for additional terms.