Customer: Frequently Asked Questions (FAQ)

 

1. Why it is better to rent a vehicle online?

We guarantee the best available prices. This means that you will not find a better price even at the office of the rental company. Moreover, you can secure the availability of your desire vehicle by booking in advance, because otherwise all bikes may already be booked when you come to the office on arrival.

 

2. How much do BikesBooking services cost?

You don’t pay any commission for our services: our services are free for customers, and there are no credit card fees. We have special agreements with all of the rental companies listed, and they pay us. As the customer, the price for you is always the same as if you were renting on arrival. Also our website is more user-friendly and we sometimes offer special deals.

 

3. How can I be sure that the rental company will accept my BikesBooking voucher?

By making a reservation through BikesBooking, you enter into a direct (legally binding) contractual relationship with the bike provider (rental company) at which you book. The rental company knows about your booking and will provide you with exactly the same bike you have booked. If the rental company doesn’t have bike you have booked, they will provide you with a better bike without extra charges.

 

4. Payment

You don’t need to pay the full price at the moment of booking. We charge only a small part of the total price on behalf of the rental company just to secure your booking. This means that you pay part of the total price now and the rest when you pick up your bike.

 

5. Can I cancel my booking?

Of course! Plans change sometimes, and you can always cancel or modify your reservation. Cancellation at no extra cost is possible at any time more than 48 hours before the start of the rental period. After 48 hours full rental price will be charged. Please note that the part which you paid online to secure your booking is not refundable.

 

6. Do I need a driving license?

It depends on a country and type of the vehicle. Please be sure to read the rules of the rental company on the booking page. No driving license is needed for bicycles. Usually you will need a B (car) category driving license to rent a quad bike or a 50cc scooter. A1 or A (motorcycle) category to drive a scooter or motorcycle with an engine more powerful than 100cc. In Spain or Italy you can rent a 125cc scooter with a B (car) driving license if you have had this license for at least 3 years. Please be sure to read the rules of the rental company on the booking page. In most locations, the minimum age for hiring a vehicle is 18 or 21 years.

 

7. E-voucher

We will send you a Voucher via email after payment of a deposit, please print it in advance or save it on your smartphone. The BikesBooking voucher / eVoucher must be presented to the bike hire company when you pick up your vehicle. We cannot be held responsible for rentals rejected if a Voucher is not presented.

 

8. What is a CDW?

A CDW (Collision Damage Waiver) is the amount of money the renter should pay to the rental company if the bike is stolen or damaged. The CDW reduces the renter's liability for the total cost of the damage to an excess amount. The CDW covers liability for damage to the bike or its parts.

 

9. Deposit for a vehicle

Most bike hire (rental) companies require a security deposit for the vehicle (your driving license, cash, passport, etc.) at the start of the rental to cover the liability excess, any charges incurred during the rental and, in some cases, fuel. If the provided bike and extras are returned in accordance with the rules of rental and the fuel policy, this deposit will be refunded after dropping the bike off.

 

10. What if the bike is stolen or damaged?

We recommend you contact your provider as soon as possible. If you didn't purchase full insurance, you may be charged by the rental company for any damages caused by the renter to the rented vehicle corresponding to repair costs. Many companies offer additional or even full insurance as an extra service: BikesBooking always recommends purchasing full insurance. If the rented vehicle is stolen, the Client must present keys, documents and the police theft complaint in order to avoid being charged. Always check your agreement with the rental company for additional terms.